Tashia Hurdial

Providing excellent customer service while effectively handling client objections and disputes, debt collections and negotiating settlement options in the Asset and Loss legal recoveries department • Manage customer interactions, including negotiating payment plans, and settlement options, addressing disputes, and resolving issues • Meeting individual and team targets for debt recovery and call quality • Follow up on payment commitments and update account statuses • Ensure all collection activities comply with relevant laws, regulations, and company policies • Stay updated on changes in debt collection laws and company policies

Providing proactive, in-depth end to end legal advice and guidance to clients through personal lines claims team, to ensure that overall performance and quality are in line with Company standards and PPR regulations. • Assess matters relating and not limited to civil litigation, consumer law, protection orders, labour law and motor vehicle claims. • Provide timeous, professional, and prompt advice and solutions in respect of legal matters to clients to ensure that the legal advice given to clients is both accurate and relevant. • Support with any legal action in conjunction with external counsel appointed to provide specialist advice • Accomplish objectives by analysing trends and providing solution-driven feedback to Management. • Administration of claims according to prescribed procedures. • Keep accurate and up-to-date records of all communication (written and oral) • Draft and respond to legal correspondence/documents on behalf of clients. • Drafting of Contracts, Contract Vetting, and Contract negotiation • Draft, review, edit, interpret, and advise on contracts and other legal documents • Assisting with complicated and/or escalated complaints/claims of clients. • Conduct investigations and prepare witnesses in advance of a disciplinary hearing

Lead efforts within the foreclosures department for Standard Bank • Handle all foreclosure-related documentation including: • Drafting affidavits • Section 129 letter of demand • Combined summons • Default judgement applications • Writs of attachment • Sales in execution • Liaise with clients, banks, and legal professionals to ensure the efficient processing of foreclosure cases. • Manage administrative tasks associated with legal debt collections, particularly in foreclosures of home loans. • Briefing Counsel for default judgement applications in High Court • Indexing and paginating General: • Assisted in research in preparation for various cases

Support lawyers with various tasks, including conducting legal research, drafting and reviewing documents, communicating with clients, preparing hearings, trials, and meetings, and organizing and maintaining files. • Handling administrative tasks, including calendar and email management. • Collect, examine, and organize evidence and other legal documents for attorney review and case preparation • Draft and proofread correspondence and legal documents, such as pleadings and contracts • Research regulations, laws, and legal articles to assist with the preparation of reports, case files, and legal advice • Communicate with clients and witnesses to schedule meetings, interviews, and depositions • Manage, organize, and maintain documents in paper or electronic filing systems