Sebabatso Maduna

- Pro-actively manage and facilitate the resolution of problems that affect IT service delivery. - Ensuring that a root cause is identified for all outages and the process and tracking of the resolution

Provided exceptional customer service to ensure customer satisfaction and loyalty. - Utilized effective sales techniques to achieve and exceed sales targets. - Handled cash transactions and managed inventory effectively.

Conducted outbound collections calls to resolve overdue accounts. - Negotiated payment arrangements and settled outstanding debts. - Maintained accurate records of collection activities and customer interactions.