Youmna Gaffoor

Financial Accountant / Financial Analyst
17 November 1996

About Candidate

An accounting third-year student, financial modeling, and valuations analyst with experience in client business relations, education, government, administration, mentorship & digital, and technical support.

Location

Education

B
Bcom Accounting
University of the Western Cape
B
Bcompt Financial Accounting
University of South Africa
F
Financial Valuations and Modeling Analyst
Corporate Finance Institute

Work & Experience

S
Sales Development Executive and Team Leader July 2023 - present
Integral Education

• Achieved a 95% team motivation rate and met all KPIs by setting high but achievable sales targets, conducting weekly and daily check-ins, and maintaining a supportive team culture, resulting in consistently high performance.• Generated 20+ weekly leads through collaboration with marketing and appointment setters, ensuring the sales team always had a steady stream of prospects.• Maintained a 40%+ sales close rate by mentoring the sales team, identifying and resolving issues, and ensuring consistent procedures across team members.

S
Social Media Community Manager July 2023 - present
Integral Education

• Achieved a 436% increase in social media client reach (from 1,400 to 7,500) over three years byexecuting strategic management strategies and building client base relations, resulting in a turnoverincrease of over $50,000 within the first three months.

S
Sales Development Representative November 2021 - Present
Integral Education

• Achieved a 40% conversion rate of appointments into sales by engaging with social media followers and prospects, adding value through educational content, and scheduling appointments with EducationConsultants, significantly increasing client acquisition.• Identified and qualified 50+ potential leads monthly by understanding their tutoring needs and educational goals, which led to a higher appointment-setting success rate.

A
Admininistrative and Operations Officer February 2024 - present
Integral Education

• Managed the admin inbox and responded to emails and inquiries, ensuring timely communication with stakeholders.• Assisted new students with onboarding and enrolment procedures, resulting in a smooth and efficient process.• Provided technical support to students via WhatsApp in the evenings, addressing issues promptly and maintaining high student satisfaction.• Maintained databases for efficient record-keeping, enhancing organizational efficiency.• Communicated important updates and events to stakeholders, ensuring they were well-informed.

S
Secondary School Educator and Subject Head August 2019 - November 2021
Oude Molen Technical High School-Pinelands, Western Cape

• Achieved a 15% improvement in aggregated Economic Management Sciences grades (from 30 to 45%) by skillfully teaching Mathematics, Technical Mathematics, Economic Management Sciences, and Entrepreneurship, and managing administrative responsibilities

A
Amazon Digital Customer Service Associate October 2018 - March 2019
Amazon CPT-Cape Town, Western Cape

• Achieved a consistent 95% customer satisfaction rate by resolving conflicts rapidly and maintaining apositive demeanor, resulting in high customer retention and positive feedback.

A
Accounting Information Systems Teaching Aid February 2018 - October 2018
University of the Western Cape (UWC)

• Achieved improved student comprehension and performance in accounting information systems byproviding hands-on assistance and guidance, resulting in better academic outcomes for students.

Awards

A
AICE 2024
AI Career Essentials Certification